Refund Policy

1. Overview

At RCSINFORMATIC PRIVATE LIMITED, we want you to be fully satisfied with RCS Book. If you are not satisfied with your paid subscription, we offer a 7-day refund policy from the date of payment.

2. Eligibility for Refund

You are eligible for a full refund if:

• You request a refund within 7 days of the payment date.
• You have not violated our Terms of Service.
• Your account has not been used for fraudulent activities.

Refunds are not available after 7 days from the payment date.

3. Non-Refundable Items

• The FREE plan (₹0) — no charges, so no refunds applicable.
• Wallet credits once used to pay for services.
• Subscription fees after 7 days of payment.
• Custom enterprise (BIZ) plan fees unless otherwise agreed in writing.

4. How to Request a Refund

To request a refund:

• Email us at contact@rcsinformatic.com within 7 days of payment.
• Include your registered email address, order/payment ID, and reason for refund.
• We will process your refund within 5-7 business days to your original payment method.

5. Processing Time

Approved refunds will be processed to the original payment method within 5-7 business days. Razorpay processing may take an additional 2-3 business days depending on your bank.

6. Subscription Cancellation

Cancelling your subscription does not automatically trigger a refund. You must explicitly request a refund within the 7-day window. After cancellation, your account remains active until the end of the paid period, then reverts to FREE plan.

7. Contact Us

For refund requests or questions: contact@rcsinformatic.com | +91-9211898197

RCSINFORMATIC PRIVATE LIMITED, 111-F-487, Vaishali, Ghaziabad, UP – 201010